Technologies Used
The Challenge
Managing maintenance requests across 50+ properties was chaotic, with issues reported via phone calls, text messages, and emails. There was no centralized system to track requests, assign workers, or monitor resolution progress, leading to delays and resident dissatisfaction.
The Solution
I built a comprehensive real-time facility management system with role-based access for administrators, workers, and residents. Residents can submit maintenance requests with photos and descriptions, workers receive instant notifications and can update status in real-time, and administrators have a complete dashboard to oversee all properties and track performance metrics.
Results & Impact
- ✓90% reduction in response time to maintenance requests
- ✓Complete transparency with real-time status updates
- ✓Improved resident satisfaction scores by 40%
- ✓Reduced administrative overhead by centralizing all communications
Project Overview
This facility management system transformed how a property management company handles maintenance across their portfolio of 50+ properties. The platform provides a seamless experience for all stakeholders: residents can easily report issues and track progress, maintenance workers can efficiently manage their tasks, and administrators gain full visibility into operations. The real-time nature of the system ensures everyone stays informed and issues are resolved quickly.
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